Processing & Fulfillment

Cleaning: Once the returns have been sorted, the unclean products are brought to our cleaning area. Both machine and hand washing are used to bring the shoes to gently used condition. We have specific machines for cleaning products that help us clean and we use hand washing to touch up and areas that need it. We commonly used water and popular household cleaning products in our cleaning system. What we use to clean can vary based on the type of products and material used. Once the process is complete, we do a second check on the product to ensure quality before adding to inventory.

Intake: Shipments arrive arrive to us and are unloaded. We do not charge per hour for unloading

Picking: When an order is made, it is taken off the shelf and brought to our packing station. All orders placed before 12pm EST Monday - Saturday will be shipped on the same day. Any orders placed on Sunday or after 12pm Monday - Saturday will be shipped next day.

Packing: We can pack orders custom to what your brand needs on orders and can discuss all possibilities with you during our consultation.

Sorting: Every return is individually inspected based on condition and cleanliness. The majority of returns come in both clean and near prefect condition. Unclean products are placed in a section to be cleaned. Once cleaned, these orders are added to our inventory and made available for sale. Returns with unfixable flaws are put aside and will be handled as directed.